Refund policy

RETURN & REFUND POLICY

We offer a 14-day right of withdrawal for eligible consumer purchases made through our online store.

You have 14 days from the day you, or a person designated by you other than the carrier, receives the goods to inform us that you wish to withdraw from the contract.

To exercise your right of withdrawal, please contact us at rippercovers@hotmail.com with a clear statement that you wish to withdraw from the purchase.

Returns should be sent to:

RIPPER ELŻBIETA CHRZĄSTOWSKA I RAFAŁ TERSA SPÓŁKA CYWILNA
Wojska Polskiego 5A
58-200 Dzierżoniów
Poland

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the date on which you informed us of your decision to withdraw.

CONDITION OF RETURNED GOODS

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics and functioning, in the same way as you would reasonably be able to do in a physical shop.

You may be responsible for any reduction in the value of the goods resulting from handling beyond what is necessary for this purpose.

Original packaging is not mandatory for exercising the statutory right of withdrawal, but we ask that products are packed securely to prevent damage during return transport.

Please include your order number or proof of purchase where possible so that we can identify your return quickly.

RETURN SHIPPING COSTS

Unless otherwise agreed, the customer bears the direct cost of returning goods when exercising the statutory right of withdrawal.

If the return concerns defective, damaged, incorrect or non-conforming goods, return costs are borne by Ripper Sailing in accordance with applicable consumer law.

PERSONALISED AND CUSTOM PRODUCTS

The statutory right of withdrawal does not apply to goods that are made according to the customer's specifications or clearly personalised.

This includes, where applicable, products made or modified specifically for an individual customer, such as products featuring:

sail numbers,
club logos,
team branding,
names,
custom artwork,
individually agreed graphics or other personalised elements.

This exception does not affect your statutory rights if a personalised product is defective, damaged or does not conform to the contract.

DAMAGES, DEFECTS AND INCORRECT ITEMS

Please inspect your order after delivery.

If your item is defective, damaged or you receive an incorrect product, please contact us at rippercovers@hotmail.com as soon as reasonably possible so that we can assess the issue and provide an appropriate solution.

Your statutory rights regarding defective or non-conforming goods are not affected by this policy.

EXCHANGES

If you wish to exchange a non-personalised product, the simplest method is to return the eligible item in accordance with this policy and place a new order for the replacement product.

REFUNDS

Once you notify us that you are exercising your statutory right of withdrawal, we will refund all payments received from you in relation to the returned goods, including the cost of standard delivery up to the amount of the least expensive standard delivery method offered by us.

We will make the refund without undue delay and no later than 14 days from the date on which we are informed of your decision to withdraw.

We may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Additional delivery costs resulting from your choice of a more expensive delivery method than our least expensive standard option are not refundable.